Any fee payment made to the Solace platform is non-refundable, unless there are legitimate reasons such as, the client is not connected to a counselor for more than 5 days upon registration and payment due to lack of available/suitable counselors.
Upon making payment for a counseling session and getting connected to a counselor, the client must book a session using the booking link 30 days from the date of payment before the payment expires. Beyond this, the client will have to make a new payment in order to book a session. However, if the counselor booking link does not have any available slots for more than 4 weeks, the client will have to notify the admin and counselor on the same email thread in which the link was shared.
All content included on the website such as text, logos, images, graphics, button icons, digital downloads, data compilations, software, etc is the property of Solace or its content providers and is protected by copyright laws. The course material provided is confidential and copyrighted. You may keep a copy on your PC and print out a copy for your personal academic use but you are not allowed to distribute it to others.
Solace’s Trademarks and Trade dress may not be used in connection with any other website or organization in any manner that is likely to cause confusion among people or in any manner that disparages or discredits Solace.
LICENSE AND WEBSITE ACCESS
Solace grants you a limited license to access and make personal use of the website. You are not allowed to download (other than the training, videos which you are given access to) or modify it, or any portion of it except with the consent of the Solace Admin. This license does not include any resale or commercial use of the contents for the benefit of an individual or a similar institution/organization.
Any disputes arising during your uptake of services at Solace are subject to final decision of the Solace Admin.