Privacy Policy

1. Information You Provide to Us Directly

Solace may collect different information from or about you depending on the manner in which you use the services. The following examples are provided to help you better understand the information we may collect through your use of the services. When you sign up for and use the services we will collect any information you provide to us directly, such as the following:

Registration Information:

Payment Information:

If you make any purchases through our services, such as for online counseling, we may collect certain information regarding your purchase as necessary to process your order. You will be required to provide certain payment and billing information directly to our payment processing partners, including but not limited to your name, credit/debit card information. We do not access, store or collect your credit/debit card information.

Communications, Support Requests, Potential Abuse:

If you contact us for assistance, to report a problem, potential abuse or another concern regarding the services, including before you have registered online, we may collect and store your contact information, communication, and/or other information about you. This includes, but is not limited to, your name, e-mail address, location, operating system, IP address, any other information you provide us in the course of such communications, and/or other information that may be collected by automated means described herein. We reserve the right to conduct further research and obtain further information as necessary. We will use the information to respond to you and research your request/communication, all in accordance with the provisions of this Privacy Policy.

2. Information We Collect Through Automated Means

When you access our site, including browsing our services, training, courses or other site pages, we collect certain information by automated means. This information may include without limitation:

Usage statistics about your interaction with the services, including registration form visited, time spent on pages or the services, pages visited, search queries, click data, portions of the services used, date and time, and other information regarding your use of the services.

Geolocation Information: IP addresses received from your browser or device may be used to determine your approximate location, such as the city, state and/or country associated with an IP address.

3. Cookies and Data Collection Tools

Like many websites and app providers, Solace may use server log files and automated data collection tools, such as cookies, tags, scripts, device, and browser fingerprints when you access and use our services.

By using our services, you consent to our use of cookies, web beacons, LSOs and other data collection tools.

4. How We Use the Information We Collect

Solace may use the information we collect through your use of the services to:

Provide, administer, and facilitate your use of the services, including to display customized content;

Process or fulfill your request(s) and/or order(s) for mental health services, courses, products, services, information or features;

Communicate with you concerning your account by:

Responding to your questions or concerns;
Sending you service and administrative messages and information, including comments from instructors, those about changes to the service, and updates to our Terms of Use, and Privacy Policy;
Emailing you information or providing in app messages about your counseling session, bookings, payment status, new services, new features, promotions, newsletters, and other available services, which you can opt out of at any time;

Understand and improve the Services and develop new products, services or features.

5. When and How We May Share/Disclose Your Information with Third Parties

We will share your information which may include Registration Information, Profile Information, and Shared Content and Course Information with the following third parties or under the following circumstances or as otherwise described in this Privacy Policy:

About You with the assigned Counselor and the Solace supervisors:

We may share intake form registration Information, chat queries and relevant emails and profile information with the counselor assigned.

6. How to Delete Your Account and what Happens when Your Account is Terminated or Deleted

If you are a existing paid client or an unpaid client, and wish to delete your account, you may do so by emailing your account deletion request to admin@solace-services.com.

7. Modifications to this Privacy Policy

From time to time, we may update this Privacy Policy. If we make any material change to this

If you have any questions about our use of cookies, please email us at admin@solace-services.com.